Shipping policy

Eleonor London is committed to delivering your order as quickly and safely as possible. Below you'll find details on how we handle shipping and returns.

Shipping

We aim to process and dispatch all orders promptly. Once your order has been confirmed, you'll receive a shipping confirmation with tracking details. Please allow time for your order to be prepared and dispatched.

It takes 1 to 3 Business Days to process and ship your order after you place it.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Shipping and Delivery usually takes 2-5 Business Days after your order has been processed. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

Orders are fulfilled through trusted logistics and delivery partners to ensure reliable delivery. Shipping is free.

Delivery times may occasionally be affected by high demand, warehouse processing times, carrier delays, or circumstances outside our control. If there is any unexpected delay with your order, we will do our best to keep you informed.

Our logistics team continues to monitor orders and delivery progress to ensure customers receive their purchases as smoothly as possible.

Returns

We understand that sometimes an item might not be quite right. If you'd like to return your item, please contact us before 15 days of delivery and we’ll guide you through the next steps.

To ensure your return reaches us safely and is eligible for a refund, we kindly ask that all returns are sent using a tracked shipping service after receiving the return instructions from us. This helps protect both you and us from delays or lost parcels and ensures we can process your return promptly once the item is received and passes inspection.

Please note:

  • Items must be returned unused and in original condition.

  • Orders are processed promptly. Where a customer requests cancellation shortly after placing an order, the request is reviewed and accommodated where operationally possible. Our support team works with customers to reach a fair outcome.

  • Refunds are processed once the return is received and passes a brief quality check.

If you have any questions about your order or our process, feel free to reach out to our customer care team—we’re always happy to help.

Thank you for supporting Eleonor London.